Privacy Policy | TBM Commercial Cleaning

Effective: February 23, 2026 • Last Updated: February 23, 2026

TBM Commercial Cleaning ("TBM," "we," "us," or "our"), a division of Total Building Maintenance, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our services, website, or communications.

1 Information We Collect

We may collect the following types of information:

Contact Information - Name, phone number, email address, and business address provided when you request a quote, schedule a service, or contact us.
Service Information - Details about your facility, cleaning requirements, scheduling preferences, and service history.
Communication Records - Records of phone calls, emails, text messages, and other communications between you and TBM.
Payment Information - Billing details necessary to process payments for our services.
Website Data - Browser type, IP address, and usage data collected through standard web analytics when you visit tbmcleaning.com.

2 How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage commercial cleaning services.
Respond to quote requests and service inquiries.
Send appointment confirmations, service reminders, and follow-up communications via email, phone, or SMS.
Send occasional promotional offers for seasonal cleaning services (with your consent).
Improve our services and customer experience.
Comply with legal obligations.

3 SMS / Text Messaging

If you provide your phone number and consent to receive text messages from TBM Commercial Cleaning, we may send you appointment confirmations and reminders, service follow-ups and quote responses, and occasional promotional messages about our services.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance or call (503) 327-4999.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

4 How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Delivery - With our employees and team members who need it to provide cleaning services at your facility.
Service Providers - With trusted third-party tools we use to manage scheduling, billing, and communications (such as our phone and messaging platforms).
Legal Requirements - When required by law, regulation, or legal process.

5 Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. You may request deletion of your information by contacting us.

7 Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of promotional communications at any time.
Opt out of text messages by replying STOP.

8 Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10 Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

TBM Commercial Cleaning

Phone (503) 327-4999

Email office@tbmclean.com

Website tbmcleaning.com

Service Area Portland, Oregon Metro