Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and TBM Cleanings, Total Building Maintenance ("TBM," "we," "our," or "us"), governing your use of our website and commercial cleaning services.

By requesting a quote, scheduling services, or entering into a service agreement with TBM Cleanings, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Description

TBM Cleanings provides commercial cleaning and janitorial services, including but not limited to:

• Office and workplace cleaning
• Medical facility cleaning
• School and educational facility cleaning
• Church and religious facility cleaning
• Retail and commercial space cleaning
• Property management cleaning (common areas, move-in/move-out)
• Post-construction cleaning
• Carpet cleaning, floor care, and window cleaning

Specific services, frequency, and pricing are detailed in your individual service agreement or quote.

3. Service Agreements and Quotes

3.1 Quotes

Quotes provided by TBM Cleanings are valid for 30 days from the date of issuance unless otherwise specified. Quotes are based on information provided by the client and may be adjusted if actual conditions differ significantly from what was described.

3.2 Service Agreements

All ongoing cleaning services require a written service agreement specifying scope of work, frequency, pricing, and terms. Service agreements may be month-to-month or for a specified term, as agreed upon by both parties.

3.3 Changes to Services

Clients may request changes to services with reasonable notice (typically 7 days for schedule changes, 30 days for scope changes). Changes may result in adjusted pricing.

4. Client Responsibilities

As a client of TBM Cleanings, you agree to:

• Facility Access: Provide safe, reasonable access to the premises for cleaning services, including keys, alarm codes, or other access credentials as needed
• Accurate Information: Provide accurate information about your facility and cleaning needs
• Safe Conditions: Maintain reasonably safe working conditions for our cleaning staff
• Hazard Notification: Notify us of any hazardous materials, conditions, or special handling requirements
• Valuables: Secure cash, jewelry, sensitive documents, and other valuables before cleaning services
• Timely Payment: Pay invoices according to agreed payment terms

5. Payment Terms

5.1 Invoicing

Recurring services are typically invoiced monthly. One-time services may be invoiced upon completion or require payment in advance, as specified in your quote.

5.2 Payment Due

Payment is due upon receipt of invoice unless otherwise specified in your service agreement (e.g., Net 30 for established accounts).

5.3 Late Payments

Invoices not paid within 30 days of the due date may incur a late fee of 1.5% per month (18% annually) on the outstanding balance. TBM Cleanings reserves the right to suspend services for accounts more than 60 days past due.

5.4 Payment Methods

We accept check, ACH transfer, and major credit cards. Credit card payments may be subject to a processing fee.

6. Cancellation and Termination

6.1 Cancellation by Client

• One-Time Services: May be cancelled up to 48 hours before scheduled service without penalty
• Recurring Services: May be cancelled with 30 days written notice
• Same-Day Cancellation: Cancellations within 24 hours of scheduled service may incur a cancellation fee of up to 50% of the service cost

6.2 Termination by TBM Cleanings

TBM Cleanings may terminate services with 30 days written notice, or immediately if:

• Payment is more than 60 days past due
• Client creates unsafe working conditions for our staff
• Client engages in abusive behavior toward our employees
• Client materially breaches these Terms or the service agreement

7. Insurance and Liability

7.1 Insurance Coverage

TBM Cleanings maintains comprehensive general liability insurance and workers' compensation insurance. Certificates of insurance are available upon request.

7.2 Damage Claims

TBM Cleanings will investigate all damage claims promptly and fairly. Claims must be reported within 48 hours of discovery. We are responsible for damage directly caused by our employees' negligence while performing services. We are not responsible for:

• Pre-existing damage or normal wear and tear
• Damage caused by defective or unstable items
• Items of extraordinary value not disclosed to us
• Damage resulting from client's failure to secure valuables

7.3 Limitation of Liability

8. Quality Guarantee

TBM Cleanings stands behind our work. If you are not satisfied with any aspect of our cleaning:

• Contact us within 24 hours of service completion
• We will send a team to address any issues at no additional charge
• If we cannot resolve the issue to your satisfaction, we will provide a credit or refund for the affected service

This guarantee applies to the quality of cleaning performed, not to requests for additional services beyond the agreed scope of work.

9. Confidentiality

TBM Cleanings and our employees agree to maintain confidentiality regarding client business information, access codes, and other sensitive information obtained during the course of providing services. We will not disclose such information to third parties except as required by law.

10. Non-Solicitation

Client agrees not to directly hire or solicit for employment any TBM Cleanings employee who has provided services at client's facility for a period of one (1) year after the employee's last service date. If client hires such an employee, client agrees to pay TBM Cleanings a recruitment fee equal to the employee's first three months of wages with the client.

11. Indemnification

Client agrees to indemnify and hold harmless TBM Cleanings, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Client's breach of these Terms
• Client's failure to disclose hazardous conditions or materials
• Claims by third parties arising from client's premises or operations
• Client's negligence or willful misconduct

12. Force Majeure

Neither party shall be liable for failure or delay in performing their obligations due to circumstances beyond their reasonable control, including natural disasters, pandemics, government actions, labor disputes, or other force majeure events. Affected services will be rescheduled when reasonably possible.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon. Any disputes arising from these Terms or our services shall be resolved in the courts of Multnomah County, Oregon. Both parties agree to attempt good-faith negotiation before pursuing legal action.

14. Changes to Terms

TBM Cleanings reserves the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms. For clients with active service agreements, we will provide 30 days notice of material changes.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any service agreement and quote, constitute the entire agreement between you and TBM Cleanings regarding our services. Any prior agreements, representations, or understandings are superseded by these Terms.