Please read these terms carefully before using our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and TBM Cleanings, Total Building Maintenance ("TBM," "we," "our," or "us"), governing your use of our website and commercial cleaning services.
By requesting a quote, scheduling services, or entering into a service agreement with TBM Cleanings, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
TBM Cleanings provides commercial cleaning and janitorial services, including but not limited to:
Specific services, frequency, and pricing are detailed in your individual service agreement or quote.
Quotes provided by TBM Cleanings are valid for 30 days from the date of issuance unless otherwise specified. Quotes are based on information provided by the client and may be adjusted if actual conditions differ significantly from what was described.
All ongoing cleaning services require a written service agreement specifying scope of work, frequency, pricing, and terms. Service agreements may be month-to-month or for a specified term, as agreed upon by both parties.
Clients may request changes to services with reasonable notice (typically 7 days for schedule changes, 30 days for scope changes). Changes may result in adjusted pricing.
As a client of TBM Cleanings, you agree to:
Recurring services are typically invoiced monthly. One-time services may be invoiced upon completion or require payment in advance, as specified in your quote.
Payment is due upon receipt of invoice unless otherwise specified in your service agreement (e.g., Net 30 for established accounts).
Invoices not paid within 30 days of the due date may incur a late fee of 1.5% per month (18% annually) on the outstanding balance. TBM Cleanings reserves the right to suspend services for accounts more than 60 days past due.
We accept check, ACH transfer, and major credit cards. Credit card payments may be subject to a processing fee.
TBM Cleanings may terminate services with 30 days written notice, or immediately if:
TBM Cleanings maintains comprehensive general liability insurance and workers' compensation insurance. Certificates of insurance are available upon request.
TBM Cleanings will investigate all damage claims promptly and fairly. Claims must be reported within 48 hours of discovery. We are responsible for damage directly caused by our employees' negligence while performing services. We are not responsible for:
Important: TBM Cleanings' total liability for any claim arising from our services shall not exceed the total amount paid by client to TBM Cleanings in the six (6) months preceding the claim. In no event shall TBM Cleanings be liable for indirect, incidental, special, consequential, or punitive damages.
TBM Cleanings stands behind our work. If you are not satisfied with any aspect of our cleaning:
This guarantee applies to the quality of cleaning performed, not to requests for additional services beyond the agreed scope of work.
TBM Cleanings and our employees agree to maintain confidentiality regarding client business information, access codes, and other sensitive information obtained during the course of providing services. We will not disclose such information to third parties except as required by law.
Client agrees not to directly hire or solicit for employment any TBM Cleanings employee who has provided services at client's facility for a period of one (1) year after the employee's last service date. If client hires such an employee, client agrees to pay TBM Cleanings a recruitment fee equal to the employee's first three months of wages with the client.
Client agrees to indemnify and hold harmless TBM Cleanings, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:
Neither party shall be liable for failure or delay in performing their obligations due to circumstances beyond their reasonable control, including natural disasters, pandemics, government actions, labor disputes, or other force majeure events. Affected services will be rescheduled when reasonably possible.
These Terms shall be governed by and construed in accordance with the laws of the State of Oregon. Any disputes arising from these Terms or our services shall be resolved in the courts of Multnomah County, Oregon. Both parties agree to attempt good-faith negotiation before pursuing legal action.
TBM Cleanings reserves the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms. For clients with active service agreements, we will provide 30 days notice of material changes.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with any service agreement and quote, constitute the entire agreement between you and TBM Cleanings regarding our services. Any prior agreements, representations, or understandings are superseded by these Terms.
If you have questions about these Terms of Service, please contact us:
TBM Cleanings
Portland, Oregon
Phone: 503-327-4999
Email: info@tbmcleaning.com