Commercial Cleaning FAQ

We measure your space, discuss your specific needs (restrooms, break rooms, carpet care, window cleaning), and provide a detailed written quote within 24 hours. Most Portland Metro offices pay between $0.10-$0.25 per square foot depending on service level.

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Most clients are invoiced monthly with net-30 payment terms. We can also arrange weekly or bi-weekly invoicing if preferred. Automatic ACH payment is available for clients who want hands-off billing.

There are no cancellation fees or penalties - if the service isn't working for your Portland facility, you can end the contract with proper notice. We prefer to resolve issues rather than lose clients, so we'll always attempt to address concerns before accepting cancellation.

We provide certificates of insurance to all clients before service begins. Our insurance covers property damage, employee injuries, and theft. You'll never have uninsured contractors working in your building.

We've built our business on 18+ year relationships, not one-time transactions. If something isn't right, we fix it immediately at no additional cost. Our retention rate is 94% because we respond quickly to concerns.

Each crew member signs off on completed tasks. Supervisors conduct random quality audits and follow up on any issues within 24 hours. Our 94% client retention rate reflects this systematic approach to quality control.

Ongoing training includes bloodborne pathogen certification, fall protection, and industry-specific protocols. Our average employee tenure is 6+ years, providing consistency for your Portland facility.

Emergency response crews are certified in biohazard cleanup, water damage restoration, and hazardous material handling. We invest in ongoing education to maintain industry certifications and ensure compliance with Oregon commercial cleaning standards.

We clean office buildings, medical facilities, schools, gyms, churches, manufacturing facilities, warehouses, retail spaces, and multi-tenant buildings throughout Portland Metro.

Each facility type requires different cleaning protocols - medical offices need medical-grade disinfection, schools need allergen-free products, gyms need odor control and locker room sanitization. We customize our approach for each industry.

Deep cleaning (carpet extraction, floor stripping/waxing, window washing) is scheduled separately or added as needed.

We use commercial-grade equipment including HEPA-filter vacuums, microfiber systems, and EPA-registered disinfectants. If you have specific product preferences or requirements, we can accommodate those at no additional cost in most cases.

For medical facilities or high-risk environments, we use EPA-registered disinfectants that meet CDC guidelines. You can specify product preferences in your service contract.

High-traffic offices (50+ employees) typically need nightly service. Medium offices (15-50 employees) do well with 3-4x weekly. Small offices (under 15 people) can often maintain quality with 2-3x weekly cleaning. We assess your specific needs during the walkthrough and recommend a frequency that balances cleanliness with budget.

Yes. We clean most Portland offices in the evening (5 PM - 10 PM) or early morning (5 AM - 8 AM) to avoid disrupting your operations.

We can also schedule weekend cleaning, overnight shifts, or custom hours that match your facility's needs. Our crews are bonded and supervised regardless of when they work. After-hours cleaning is our standard - you won't have cleaners working around employees during business hours.

Most Portland offices schedule carpet cleaning 2-4 times per year and floor maintenance quarterly. These services can be bundled with your regular cleaning contract or scheduled separately.

Learn more about our floor care services

High-rise buildings or exterior windows over 2 stories require specialized equipment and certified technicians. Interior windows can be added to your regular cleaning schedule or booked separately.

We use EPA-registered disinfectants that kill 99.9% of bacteria and viruses. High-traffic restrooms receive additional attention during each visit.

Day porter service is ideal for high-traffic Portland facilities (corporate offices, medical buildings, retail centers) where maintaining appearance during business hours is critical. Porters work 4-8 hour shifts.

We maintain backup staff specifically for rapid starts and emergency situations. If you need immediate service in Portland, call (503) 327-4999 and we'll prioritize your facility.

We provide separate quotes for projects outside regular scope and can typically schedule them within 3-5 days in the Portland Metro area.

Yes. We provide 24/7/365 emergency response for water damage, biohazard cleanup, fire/smoke damage, sewage backups, and vandalism cleanup.

We dispatch within 30 minutes and arrive on-site within 2 hours anywhere in the Portland Metro area. Our emergency crews are OSHA-certified and carry $2M liability coverage. Call (503) 327-4999 anytime.

Learn more about emergency services

We respond within 30 minutes to Portland Metro emergencies and complete cleanup following CDC and OSHA bloodborne pathogen standards. Call (503) 327-4999 for immediate emergency dispatch.

Post-construction cleaning typically requires 2-3 passes: rough clean (debris removal), detail clean (dust and residue), and final polish (windows, floors, fixtures). We coordinate with contractors and property managers to deliver turnkey-ready spaces in Portland Metro.

One-time projects are quoted separately based on scope and square footage. While we specialize in recurring contracts, we're happy to help Portland businesses with standalone cleaning projects or seasonal needs.

Our medical cleaning crews are trained in HIPAA privacy, infection control, and CDC cleaning guidelines. We serve dental offices, medical clinics, physical therapy centers, and urgent care facilities throughout Portland.

We use Green Seal certified products safe for children, follow CDC school cleaning guidelines, and schedule service during after-school hours or weekends. We serve private schools, preschools, charter schools, and educational centers throughout Portland Metro.

We use EPA-registered disinfectants effective against MRSA, staph, and common gym pathogens. Many Portland gyms use our service 6-7 days per week.

Yes. We clean sanctuaries, fellowship halls, classrooms, offices, kitchens, and restrooms in churches throughout Portland Metro. Church cleaning includes pew dusting, carpet vacuuming, hard floor care, restroom sanitization, and kitchen deep cleaning.

We schedule service around worship times and events. Many churches use our service 1-2 times per week plus special event cleaning (weddings, funerals, holiday services).

Industrial facilities may require specialized cleaning (oil/grease removal, chemical spill cleanup, equipment degreasing). We have experience with manufacturing plants, distribution centers, and warehouse facilities throughout Portland Metro.

Each industry has unique requirements - medical needs infection control, schools need child-safe products, gyms need odor control and locker room expertise, churches need event setup/breakdown. Our crews are trained in industry-specific protocols for each vertical we serve in Portland.

We can also work with key fobs, access codes, or lockbox systems if you prefer not to provide physical keys. All employees undergo background checks before receiving building access. Many Portland clients give us alarm codes - we're bonded and insured specifically for this trust.

You won't experience missed cleanings. Our supervisors monitor attendance and deploy replacements immediately. This backup system is why we maintain a 99.2% service completion rate across all Portland Metro clients.

For facilities with secure zones (IT rooms, executive offices, medical records), we can restrict access to specific bonded employees who've completed additional background checks. All employees sign confidentiality agreements before starting work.

We track all complaints in our CRM system, analyze patterns, and implement corrective training if needed. Serious or recurring issues trigger immediate crew changes. Our complaint resolution rate is 98% within 24 hours. Call (503) 327-4999 for immediate attention.

If your facility has composting programs or specialized waste streams (e-waste, confidential shredding), we can accommodate those procedures.

If your facility closes for extended periods (winter break for schools, company shutdowns), we can pause service and resume when you reopen. Holiday scheduling is discussed during contract setup.

Our longevity reflects consistent quality, reliable service, and strong client relationships. Many of our original 2007 clients still use our services today.

We can also provide case studies showing before/after results, client testimonials, and detailed references during the proposal process. Our 94% retention rate speaks to client satisfaction.

We can customize frequency based on budget and needs - some clients start with weekly service and increase frequency as their business grows.

Our $2 million liability insurance covers property damage caused during cleaning operations. If we damage something, report it immediately - we'll file a claim and coordinate repairs or replacement through our insurance carrier.

Incidents are rare because our crews are trained in proper techniques and use appropriate equipment. All employees are bonded for theft protection as well.

Some people use 'janitorial' for daily tasks (trash, restrooms, vacuuming) and 'commercial cleaning' for deeper projects (carpet extraction, floor care, window washing). At TBM, we provide both under one contract - routine maintenance plus scheduled deep cleaning as needed for your Portland facility.